Job Description
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 locations in more than 50 markets.
The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visithttps://www.mufg.jp/english
Client Services and Data Management is part of Middle Office Department provides exceptional customer service to the global corporate portfolio by managing and resolving a broad range of complex customer needs involving various investment banking products and market segments. This requires a high level of responsiveness to internal and external customer requests and strong critical thinking ability as work is performed without substantial direction after initial training.
Job Responsibilities
- Responsible for day-to-day support relating to Corporate Investment Banking transactions and customer service matters.
- Daily tasks include booking of loans, deposits, transaction clearance, and resolving booking and settlement issues.
- Proactively assist with complex customer service needs to provide a one-stop customer service experience.
- Assist in making sound decisions regarding customer requests, balancing risk with opportunity.
- Evaluate customer service issues by identifying root causes and making recommendations for process improvement.
- Support various departments on new workflow, reporting, and administrative functions.
- Ensure high data quality and participate in data clean-ups and validation exercises.
- Assist with special projects and implementation of department initiatives as appropriate.
- Support is expected to expand to cover the wider APAC region.
- Update change management and related processes.
Job Requirements:
- The candidate should possess a degree; fresh graduates are encouraged to apply.
- Some knowledge of corporate banking products and services, including:
- Interest rates
- Loans and deposits
- Foreign exchange
- Trade finance
- Remittance
- Relevant documentation
- Experience in customer service is an added advantage.
- Must be able to work Hong Kong working hours.
- Other qualities sought include:
- Problem-solving skills
- Interpersonal skills
- Ability to work independently and under time pressure
- Multi-tasking ability
- Attention to detail and high accuracy
- Ability to analyse and interpret data