Job Description
Job Description – Application Support / Production Support
Role: Associate / Senior Associate – Application Support / Production Support
Experience: 2–4 Years
Location: Chennai/ Mumbai
Employment Type: Full Time
Employment Type - Full-time
Working Days - 5 Days Working
Work Schedule
• Candidates should be comfortable working in rotational shift timings and rotational week offs
Preference -
- Male candidates only
- Immediate joiners
Job Summary
We are looking for candidates who have hands-on experience in Application/Production Support, with good knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment.
Important:
- Immediate joiners, or candidates with maximum 15 days' notice period will be preferred.
- Candidate who is already staying in Chennai, or Mumbai will only be considered, as there will be a face-to-face round of interview.
Key Responsibilities
- Provide L1/L2 application and production support for business-critical applications.
- Monitor applications and production environments to ensure smooth and uninterrupted operations.
- Troubleshoot application-related issues and perform initial root-cause analysis.
- Handle incidents, service requests and production issues within defined SLAs.
- Monitor system/application performance and identify potential issues proactively.
- Work with internal technical teams to resolve complex application and infrastructure-related issues.
- Perform basic troubleshooting on Linux/Unix environments.
- Execute and troubleshoot SQL queries for data validation and issue investigation.
- Work with Oracle databases for basic database-related troubleshooting and support activities.
- Analyse application logs and identify errors/issues.
- Escalate critical or unresolved issues to the relevant technical teams.
- Maintain proper documentation of incidents, resolutions and support activities.
- Participate in shift handovers and ensure proper communication of pending/critical issues.
- Follow defined IT support processes, escalation matrix and operational procedures.
Required Skills
Mandatory:
- Application Support / Production Support experience
- Linux
- SQL
- Oracle Database
- Good troubleshooting and analytical skills
- Good verbal and written communication skills
- Willingness to work in rotational shifts and rotational week-offs
Required Educational Qualification (Mandatory)
- BE/B.Tech – IT / Computer Science
- B.Sc. – IT
- BCA
- MCA
- Candidate should be only from Computer Science background
Required Experience
2-4 years of relevant experience in Application Support / Production Support.