Application Support Engineer

Job Description

JD : mCan Operations

Reports to: GM - Enterprise Application Team

Location: Bangalore – MIT Office

Employment Type: Full-time- (Immediate Joiners)

The ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence.

Key Responsibilities

1. Operational Leadership & Strategy

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• Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.
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• Translate the company’s strategic goals into actionable operational plans with clear KPIs.
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• Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.
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• Identify opportunities to scale operations and implement new technologies or systems to support growth.
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2. Process Improvement & Efficiency

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• Analyze current operational processes and performance metrics to identify inefficiencies.
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• Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.
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• Lead change management initiatives to ensure smooth adoption of new processes across departments.
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3. Team Management & Development

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• Lead, mentor, and motivate a high-performing operations team
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• Conduct performance reviews, set individual goals, and provide coaching to support professional development.
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• Foster a collaborative and inclusive work environment that encourages cross-departmental communication.
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Requirements

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• Experience: 5 to 7 Years proven experience in an operations management.
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• Industry Knowledge: Experience in the Telecom domain
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• Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced Excel
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Key Skills & Competencies:

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• Strategic Thinking: Ability to see the ‘big picture‘ while managing the details.
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• Data-Driven Decision Making: Proficiency in analysing data/metrics to drive improvements.
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• Leadership: Strong interpersonal skills with the ability to influence and motivate teams.
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• Communication: Excellent verbal and written communication skills for reporting to stakeholders.
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• Adaptability: Ability to thrive in a fast-paced, changing environment.
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