Job Description
Please find the JD.
Role- Executive/Assisatnat Manager
Location- Delhi,Kolkata, Chennai,Bangalore & Mumbai
Responisbilities:-
1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.
2.Maintain & follow grooming standards as specified in the SOP Manual.
3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
5. Ensure that customer is provided with complete details pertaining to the product & cost
6. Responsible for relationship building and servicing the city PSA & TAs
7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
9. Responsible to coordinate with service team for post-sale process
10. Maintain Daily Sales Report
11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers
12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
13. Adhere to company policy and systems
14. Ensure zero monetary losses by cancellation of liabilities and timely collections
Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages