Job Description
Role Overview
We are seeking an experienced and highly proactive VMS Support Analyst with deep
expertise in Beeline administration to manage end-to-end support operations for our
Vendor Management System platform.
In this role, you will be the primary subject matter expert responsible for triaging,
troubleshooting, and resolving tier-1 and tier-2 VMS support tickets, optimizing platform
configurations, and ensuring seamless operations for internal teams and client
stakeholders. As a self-starter, you must be capable of driving resolutions
independently, operating with zero guidance, and maintaining platform stability in a
fast-paced operational environment.
Key Responsibilities
1. VMS Administration & Support Operations
● Serve as the core System Administrator for the Beeline VMS platform, managing
operational workflows, system configurations, user access, and security
permissions.
● Triage, investigate, and resolve high-volume support tickets, system issues, and
functional queries from internal teams, suppliers, and clients within strict SLAs.
● Analyze root causes of recurring platform issues and build standardized
operating procedures (SOPs) to streamline ticket resolution.
● Manage client-specific configuration updates, rate cards, custom field setups,
and workflow routing rules within Beeline.
2. Process Optimization & Cross-Functional Collaboration
● Partner with implementation, testing, and optimization teams to provide early
operational insights during new program go-lives and system updates.
● Monitor data integrity, integrations, and operational reporting across the VMS
ecosystem to ensure system consistency.
● Deliver tier-1 training, documentation, and operational guidelines to upskill
internal team members and reduce escalation dependencies.
Qualifications & Requirements
Mandatory Criteria
Experience: 4+ years of hands-on experience in Beeline VMS Administration and
platform support.
Core Expertise: expert in Beeline configuration, workflow management, rate card
structures, and ticket resolution processes.
Proven track record as a self-starter who can operate independently, prioritize workload,
and deliver results with minimal to zero supervision.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve
complex VMS configuration and functional issues under pressure.
Communication: Clear, professional written and verbal communication skills for
stakeholder management and client interactions.
Preferred / Added Advantage
Certifications: Official Beeline Certified Level 1 Or Level 2 Administrator strongly
preferred.
Multi-VMS Experience: Working knowledge or hands-on experience with other leading
VMS platforms, specifically SAP Fieldglass or Workday VNDLY.