Billing Operations Executive

Job Description

Senior Executive - Billing Operations

Location: Bangalore

Reporting to: Senior Manager – Order to Cash

About the Role

The Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.

Key Responsibilities

Billing Operations

\n
• Generate customer invoices accurately and on time.
\n
• Validate supporting documents before billing.
\n
• Verify pricing, taxes, discounts and approvals.
\n
• Process recurring and milestone-based billing.
\n
• Prepare debit notes and credit notes.
\n
• Ensure GST-compliant invoicing.
\n

Billing Validation

Review:

\n
• Customer contracts
\n
• Purchase Orders
\n
• Work Orders
\n
• Billing milestones
\n
• Rate cards
\n
• Customer master data
\n

Ensure no billing errors prior to invoice generation.

Customer Coordination

\n
• Coordinate invoice revisions where required.
\n
• Share invoice copies and supporting documents.
\n
• Support customer onboarding for billing.
\n
• Support in collections follow up
\n

Internal Coordination

Partner with:

\n
• Sales
\n
• Account Managers
\n
• Product teams
\n
• Accounts Receivable
\n

to resolve billing exceptions.

Revenue Support

\n
• Identify uninvoiced transactions.
\n
• Monitor pending billings.
\n
• Escalate revenue leakage risks.
\n
• Ensure all completed services are invoiced.
\n

Compliance

Maintain complete documentation for:

\n
• Contracts
\n
• Approvals
\n
• Audit requests
\n

Skills Required

\n
• Strong understanding of invoicing
\n
• Knowledge of GST
\n
• Excellent attention to detail
\n
• Strong Excel skills
\n
• ERP experience (Zoho preferred)
\n
• Good communication skills
\n
• Ability to coordinate with multiple stakeholders
\n
• Strong process orientation
\n

Preferred Qualifications

\n
• B.Com / M.Com / MBA Finance
\n
• 2–5 years of billing or finance operations experience
\n
• Experience in SaaS, consulting or services industry preferred
\n