BMC Consultant – Banking

We are looking for an experienced BMC Consultant with strong expertise in BMC Remedy/Helix ITSM to support and enhance IT service management solutions in a banking environment.

Key Responsibilities

• Configure, customize, and support BMC Remedy/Helix ITSM.
• Work on Incident, Problem, Change, Service Request, and Asset Management modules.
• Develop workflows, forms, filters, escalations, notifications, and approvals.
• Integrate BMC with other enterprise applications using REST/SOAP APIs.
• Troubleshoot production issues and perform root-cause analysis.
• Support critical banking applications and ensure SLA compliance.
• Create reports, dashboards, and technical documentation.
• Coordinate with application, infrastructure, security, and business teams.
• Ensure solutions meet banking security, audit, and compliance requirements.

Required Skills

• 3 years of hands-on BMC Remedy/Helix experience.
• Strong knowledge of BMC ITSM and ITIL processes.
• Experience with SQL, APIs, integrations, and production support.
• Good understanding of enterprise application environments.
• BFSI/Banking domain experience preferred.
• Strong communication and problem-solving skills.

Education: Bachelor’s degree in Computer Science, IT, Engineering, or related field.