Business Orchestration & Automation SME

Job Description

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• Exp: 7+years
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• Location: Bangalore
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• Send resumes to: mounika-d@hcl-software.com with below details:
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• Name:
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• Exp:
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• CTC:
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• ECTC:
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• Notice period:
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• Current location:
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THE ROLE & RESPONSIBILITIES

We are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using modern BPM, RPA, and integration platforms to drive measurable efficiency and business value.

REQUIREMENTS & QUALIFICATIONS

Must-Have

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• 6+ years of experience in AI orchestration, enterprise automation, or workflow design.
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• Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field
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• Process Analysis & Design
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• Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities
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• Model current-state and future-state workflows using BPMN 2.0 and DMN notation
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• Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)
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• Author detailed process design documents, business requirements, and functional specifications
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• Automation & Orchestration Development
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• Design, build, test, and deploy automated workflows using at least one RPA tool.
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• Hands-on Experience with a BPM/orchestration platform
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• BPMN 2.0 process modeling — able to model and review complex workflows independently
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• Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms
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• Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations
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• Ensure automation solutions adhere to security, compliance, and data governance standards
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• Delivery & Continuous Improvement
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• Own the full automation lifecycle: discovery → design → build → test → deploy → monitor
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• Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)
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• Lead post-implementation reviews and continuously optimize live processes based on performance data
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• Maintain automation documentation, runbooks, and support handover materials
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• Stakeholder & Team Engagement
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• Act as SME and trusted advisor to business units on automation strategy and feasibility
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• Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment
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• Mentor junior analysts and developers in automation best practices and tooling
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• Present recommendations and ROI analyses to senior stakeholders and management
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Nice-to-Have

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• Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.
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• Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).
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• Scripting ability: Python or JavaScript for automation enhancements
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