Cafe Manager

Job role: Cafe manager/assistant manager/executive (Hotels/Restaurants)

Location: North India

Department: F&B operations

Job experience: 2-5 years

Job brief

The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.

Key responsibilities

• Understanding of the hospitality/hotel/restaurant/QSR industry
• Coordinating daily F&B operations to ensure efficiency and productivity
• Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
• Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
• Regularly reviewing product quality and building/researching for new F&B vendors
• Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
• Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
• Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
• Training new and current employees on proper customer service practices
• Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
• Managing inventory, stock, storage, etc.

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
• Extensive operational knowledge of F&B operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in northern India
• High attention to detail