Job Description
We are looking for a Product Support Engineer to join our team in Bangalore. This role is ideal for someone with 1–2 years of experience who enjoys troubleshooting technical issues, working with cross-functional teams, and taking ownership of problems through to resolution.
What we’re looking for:
• 1–2 years of relevant experience
• Mandatory hands-on experience in Product Support / Technical Support
• Strong hands-on experience with Linux
• Experience with Search and log analysis tools such as Splunk, Kibana, or similar tools
• Hands-on experience with Cloud Observability and monitoring tools such as Grafana, Prometheus, CloudWatch, or similar tools
• Good understanding of ITIL and production support processes, including incident management, support procedures, escalations, and product release procedures.
• Flexibility to work in a 24/7 support environment
• Ability to collaborate effectively with engineering, product, infrastructure, and other teams
• Strong ownership of technical issues from inception through closure
• Good problem-solving and analytical thinking skills
• Strong written and verbal communication skills
• Ability to troubleshoot, investigate, identify root causes, and drive issues to resolution
Preferred:
• Bangalore-based candidates
• Immediate joiners or candidates with a short notice period
This is a great opportunity for someone looking to build strong expertise in product support, production environments, troubleshooting, cloud technologies, observability, and technical problem-solving.
Location: Bangalore
Experience: 1–2 Years
Work Environment: 24/7 Support
Joining: Immediate joiners preferred
If you’re interested, please share your profile with us at or apply through the job posting. Please note: DMs will not be responded to. Please apply using the link provided in this post or send your profile via email.
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