Cluster Manager

Job Description

Indian Silk House Agencies is a heritage saree and ethnic-wear retail brand (est. 1971) with 70+ stores across India. We're expanding our retail operations leadership across Delhi NCR and looking for a Cluster Manager to drive sales, operations, and team performance across a cluster of stores.

What you'll own:

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• Managing sales and operations across a cluster of EBOs, driving revenue targets and same-store growth (SSG)
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• Leading and developing Store Managers and sales teams across the cluster — training, performance reviews, staffing
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• Planning product ranges, stock levels, and sales forecasts in coordination with the merchandising team
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• Driving visual merchandising standards and SOP compliance across all stores in the cluster
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• Analyzing sales data, bestsellers, and slow movers; taking corrective action on inventory and pricing
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• Conducting regular store visits, stock audits, and compliance checks across the cluster
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• Reporting cluster performance (sales, staff, stock) to regional/senior management
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What we're looking for:

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• 5+ years in retail operations, with at least 3+ years specifically managing multiple stores/a cluster — single-store-only experience won't meet this bar
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• MBA or equivalent management qualification preferred; strong hands-on operators without an MBA will also be considered if the multi-store track record is strong
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• Experience in apparel, ethnic wear, or lifestyle retail preferred — saree/ethnic-wear category experience a strong plus
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• Proven track record against sales targets, SSG, and P&L ownership across a cluster
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• Strong people-management skills — experience leading and developing Store Managers
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• Comfortable with regular travel across the cluster territory
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• Based in or willing to relocate to Delhi NCR.
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