Job Description
Role Summary
Responsible for supporting Howden's CMDB operations and building, maintaining, and validating ServiceNow service maps. Ensures CMDB data quality, accurate CI relationships, service visibility, and alignment with CSDM standards while supporting operational, governance, and compliance requirements.
Key Responsibilities
· Build, maintain, and support ServiceNow service maps.
· Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation activities.
· Validate service dependencies with service owners, application owners, and technical SMEs.
· Support Discovery operations, investigate mapping and discovery issues, and maintain relationship accuracy.
· Perform service map reviews, certification, and periodic validation activities.
· Produce operational reports, document exceptions, and support governance and audit requirements.
Required Skills
· 3+ years of ServiceNow CMDB, Discovery, and Service Mapping experience.
· Strong knowledge of CSDM, CI lifecycle management, and dependency mapping.
· Experience working with infrastructure, applications, cloud platforms, and ITSM processes.
· Strong analytical, troubleshooting, and stakeholder engagement skills.
Success Measures
· CMDB data quality and compliance scores.
· Service mapping throughput and quality.
· Accuracy of CI relationships and service dependencies.
· Timely closure of CMDB and mapping-related issues.