Job Description
Position: Community Care Coordinator (CCC)
Location: Haralur
Role Overview:
The Community Care Coordinator (CCC) is the primary point of connection between families, classrooms, and the centre leadership. This role ensures smooth day-to-day coordination of child care, parent communication, admissions support, transitions between programs (preschool ↔ daycare), and overall family experience at the centre. The CCC plays a critical role in creating a warm, responsive, and well-managed care ecosystem for children and parents.
Key Responsibilities:
Child & Family Coordination
● Serve as the first point of contact for parents for daycare and care-related queries.
● Support child transitions between age groups, programs, and routines.
● Monitor daily attendance, arrivals, departures, and extended care schedules.
● Ensure children’s care needs are communicated clearly to teachers and caregivers.
Daycare Operations
● Oversee smooth functioning of the daycare program (from 9:30 am onwards)
● Coordinate staffing schedules for daycare, including handovers between teachers and caretakers.
● Ensure compliance with child–adult ratios and safety protocols.
● Track daycare enrolment
Parent Communication
● Maintain consistent, empathetic communication with parents.
● Share daily updates, reminders, and care-related information.
● Address parent concerns in coordination with the Centre Head and teaching team.
● Support onboarding of new families into daycare and preschool programs.
Centre Coordination
● Work closely with teachers, housekeeping, security, and support staff.
● Ensure readiness of shared spaces used for care (rest areas, washrooms, nap zones)
● Coordinate meal times, nap schedules, and hygiene routines.
● Support emergency response and escalation when required.
Documentation & Records
● Maintain accurate records for attendance, daycare usage, authorizations, and care notes
● Ensure consent forms, emergency contacts, and medical information are up to date.
● Support Centre Head with basic reports and operational tracking.
Safety & Compliance
● Ensure children are released only to authorized adults.
● Follow child safety, health, and hygiene protocols strictly.
● Coordinate with nurse/medical support (if applicable) and manage first-level incident documentation.
Qualifications & Experience:
Experience
● 2–4 years of experience in childcare, preschool/daycare operations, school coordination, or family services.
● Experience working directly with parents and young children is a plus.
Key Skills & Attributes
● Strong interpersonal and communication skills
● Calm, caring, and solution-oriented approach.
● Highly organized with attention to detail
● Ability to multitask in a dynamic centre environment.
● Comfort working closely with children, parents, and staff
● Basic digital skills for records, communication, and reporting.