Job Description
Job Title: CRM & Online Sales Executive (Luxury Fashion)
Location: Kolkata (On-site)
About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities
- Customer Query Management:
Respond to all customer queries on WhatsApp & Instagram promptly and professionally
- Abandoned Cart Recovery:
Follow up with customers to recover abandoned carts and improve conversion rates
- Online Sales Conversion:
Engage with customers, recommend products, and close sales through personalized interaction
- COD Order Confirmation:
Call and confirm COD orders before dispatch to reduce RTO
- Payment Tracking:
Track and update all payments received via website and WhatsApp
- Returns & Alterations:
Coordinate return pickups and manage alteration requests efficiently
- RTS (Ready to Ship) Updates:
Ensure all prepared orders are marked Ready to Ship in the system
- Reporting:
Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
- 1–4 years experience in CRM, online sales, or customer handling
- Strong communication skills (English & Hindi; Bengali is a plus)
- Experience with WhatsApp/Instagram customer handling
- Organized, responsive, and sales-oriented mindset
What We’re Looking For
- Someone who is fast, reliable, and customer-first
- Comfortable handling multiple chats and follow-ups daily
- A problem-solver who can coordinate across teams (sales, warehouse, logistics)
- Interest in fashion / luxury / D2C brands is a plus
Work Location: In person