Job Description
About the Company
We are hiring Customer Support Associates for an International Voice Process at our Pune location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Responsibilities
- Handle customer calls for international clients professionally and efficiently
- Understand customer issues and provide accurate resolutions
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Qualifications
- Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice / BPO domain are also welcome
Required Skills
- Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability
Preferred Skills
- Experience in International Voice / BPO domain
Pay range and compensation package
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Opportunity Statement
Interested candidates can share their cv's on WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details: 7738127147
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