Job Description
ESSENTIALDUTIES AND RESPONSIBILITIES:
Answering inbound calls for B2B customers.
Dialing outbound calls for lead generation or sales support.
Handling chat queries and providing email support.
Keeping up to date with product knowledge and industry trends.
Resolving customer complaints and ensuring customer satisfaction.
Perform additional duties as required and or requested
Desired Candidate Profile
Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS
The candidate should have relationship management skills since the job will involve liasoning with customers and
US stakeholders.
The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of
employees and management
The candidate should have excellent PC skills and should be well versed with Microsoft Products like
Excel, Word and Access (optional).
Strong attention to details and Good follow up skills.
Ability to work effectively with other organizations and individuals at all levels with minimal supervision and
assumes accountability for issues until final resolution.
Flexible to night shifts is mandatory.