Job Description
Position: Customer Service Representative
Location: Noida
Experience: 1+ year in voice Healthcare customer service
Joining: Immediate Joiners
Preferred Shift: Rotational Shifts & Rotational Offs
Transport: Both-side cab facility available as per hiring zone
About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.
Key Responsibilities
- Handle inbound/outbound customer calls related to healthcare services.
- Assist patients with scheduling, rescheduling, and cancelling medical appointments.
- Provide accurate information regarding appointments, healthcare services, and related queries.
- Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
- Maintain accurate records of customer interactions and appointment details.
- Follow defined processes, quality standards, and compliance guidelines.
- Escalate complex or unresolved customer queries to the appropriate team.
- Ensure a positive customer experience while handling sensitive healthcare-related conversations.
Requirements
• Minimum 1 year of experience in a voice/calling/customer service process preferred.
• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
• Excellent verbal communication skills in English/Hindi.
• Good listening and interpersonal skills.
• Comfortable working in rotational shifts and rotational weekly offs.
• Basic computer knowledge and ability to work on CRM/calling systems. • Candidates who can join immediately are preferred.