Customer Service Representative

Job Details

Role- Customer Service Representative

Process- voice process

Skill- Us Healthcare

Shift- US Shift, Night Shift

Job Link- https://r.ripplehire.com/s/dcxUG

Applicants can register using above link for better reach

Contact person - Deeksha, Email ID - tsri.panideeksha@mphasis.com

Customer Service Representative

The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.

Key Duties:

• Handle inbound/outbound provider communications
• Research and resolve issues using multiple systems
• Escalate and follow up on unresolved inquiries
• Maintain professionalism with all customers and coworkers
• Meet quality and performance standards
• Attend required training sessions

Requirements:

• High school diploma or equivalent
• 18–24 months of call center experience (healthcare preferred)
• Strong communication, organization, and computer skills
• Ability to multitask in a fast-paced environment
• Knowledge of Medicare or claims is a plus
• Flexible scheduling availability

Work Environment:

Office-based role with moderate workload and deadlines.