Customer Service Representative

Job Description

Role: Customer Service Advisor

Process: International Voice Process

Key Responsibilities

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• Handle customer queries from guests and hosts through calls majorly or other support channels if required.
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• Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
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• Understand the customer's problem by asking appropriate probing questions.
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• Provide accurate resolutions using available knowledge bases, tools, and procedures.
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• Handle customer complaints with patience, empathy, and professionalism.
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• Investigate issues and escalate cases when required.
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• Communicate clearly and maintain a positive customer experience.
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• Document every interaction accurately in the relevant systems.
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Eligibility

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• Undergrad & Graduates
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• Freshers & Experienced both
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• Willingness to work in rotational shifts (including night shifts)
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• Excellent English communication, both verbal and written.
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• Strong listening and comprehension skills.
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• Good problem-solving and decision-making ability.
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• Customer-focused and empathetic attitude.
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• Basic computer and internet skills.
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