Job Description
Customer Success Manager – Cisco Networking Projects
Location: Hyderabad/Bangalore
Experience: 5–8 Years
Role Summary
We are looking for a Customer Success Manager with strong experience in Cisco networking projects to manage enterprise customer relationships, drive customer satisfaction, and ensure successful project delivery.
The ideal candidate should have a combination of Customer Success / Technical Account Management experience and strong knowledge of Cisco networking environments.
Key Responsibilities
- Manage relationships with enterprise customers and act as a trusted point of contact.
- Coordinate with Cisco network engineering, project management and internal teams to ensure successful project delivery.
- Support customers through network implementation, migration, upgrades and transformation projects.
- Conduct regular Customer Success Reviews / QBRs / Project Reviews.
- Manage customer escalations, expectations and stakeholder communication.
- Monitor customer satisfaction, project progress, risks and key action items.
- Understand customer requirements and proactively identify opportunities for service improvement and business growth.
- Work closely with Sales, Project Management and Technical teams to ensure a seamless customer experience.
- Prepare customer reports, presentations and project updates.
Required Skills & Experience
- 5–8 years of overall experience, with 3–4+ years in Customer Success, Technical Account Management, Customer Relationship Management or similar customer-facing roles.
- Mandatory experience working on customer-facing Cisco networking projects.
- Strong understanding of Cisco networking / Enterprise Networking, including Routing & Switching, LAN/WAN, SD-WAN, network migration or upgrades.
- Experience managing enterprise customers, technical stakeholders and escalations.
- Strong experience conducting QBRs / Customer Success Reviews / Project Reviews.
- Excellent communication, presentation and stakeholder-management skills.
- Working knowledge of Cloud and Cybersecurity is an advantage.
Preferred
- Cisco CCNA / CCNP or relevant Cisco certification.
- ITIL certification.
- Experience working with Cisco partners / Cisco TAC.
- Experience in network transformation or large enterprise networking projects.
Education
Bachelor's degree or equivalent relevant experience.
Ideal Candidate
Customer Success / Technical Account Manager + Cisco Networking Project Experience + Enterprise Customer Management
Note: This is a customer-facing Customer Success role, not a pure Network Engineer position. Strong Cisco networking knowledge and the ability to manage technical discussions with customers and engineering teams are essential.