Job Description
WE ARE HIRING!
Role: Customer Support – Non-Voice
Location: Pune
Experience: 1+ Years
️ Language: C1 English – Mandatory
Communication: Excellent English Communication Skills
🤝 Interview Mode: Face-to-Face (F2F)
Key Responsibilities:
• Handle customer queries and provide accurate resolutions through non-voice channels
• Respond to customer concerns professionally and efficiently
• Maintain high standards of customer service and customer satisfaction
• Understand customer requirements and provide appropriate solutions
• Maintain accuracy while handling customer interactions and documentation
• Follow process guidelines, quality standards, and SOPs
Candidate Requirements:
✅ 1+ years of experience in Customer Support / Non-Voice process
✅ C1 level English proficiency – Mandatory
✅ Excellent written and verbal communication skills
✅ Strong comprehension and problem-solving skills
✅ Good typing and documentation skills
✅ Customer-focused approach
✅ Comfortable working in rotational shifts, if applicable
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