Job Description
Key Responsibilities
Provide customer support through inbound and outbound voice calls.
Understand customer concerns and provide appropriate resolutions.
Troubleshoot basic technical issues related to products and services.
Ensure First Call Resolution (FCR) wherever possible.
Maintain high levels of customer satisfaction.
Record and update customer interactions accurately in the system.
Escalate complex issues to the concerned support team when required.
Follow process guidelines and quality standards.
Required Skills
Fluent Hindi communication (Mandatory)
Basic computer proficiency
Good listening and problem-solving skills
Strong customer service orientation
Ability to work in a fast-paced environment
Positive attitude and willingness to learn