Deputy Manager – Ocean Export Operations

Job Purpose

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities:

• Manage Ocean Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Provide regular operational MIS and performance updates to Senior Management.

Cualifications & Experience:

• Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
• 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
• Strong knowledge of ocean export documentation and shipping processes.
• Good understanding of shipping lines, Incoterms, BL procedures, and export compliance.
• Prior experience in team handling and operational supervision is preferred.

Core Competencies:

• Strong operational and problem-solving skills.
• Customer-focused approach.
• Team leadership and people-management skills.
• Excellent coordination and communication skills.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong attention to detail and process orientation.
• Good working knowledge of MS Office and freight forwarding systems.