Job Description
Responsibilities:
• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues)
• Perform quality checks on new and revised manuscript submissions following checklists and journal policy guidelines
• Follow precise set of workflow protocols and ensure all manuscript requirements are met
• Facilitate manuscript peer review through outreach to editors and reviewers as directed
• Use KGL’s cloud-based technology as a communication and productivity tool
• Proofread and send decision letters and other correspondence to authors, editors, and reviewers • Complete all assigned tasks during scheduled hours and meet productivity expectations
• Be a proficient user of the manuscript management system
• Provide editor, reviewer, and author technical support related to submission requirements and the submission system
• Provide assistance to newer staff who may shadow experienced colleagues
• Utilize KGL’s cloud-based technology as a communication and productivity tool
Requirements:
• A minimum of 0 -1 year working in the editorial office of a scholarly journal or have transferrable experience
• Proficient use of standard office technology (e.g., Microsoft Office, teleconferencing, and G Suite)
• Excellent oral and written communication skills
• High Integrity, working standards, self starter