Engineer Customer Service

Key Responsibilities

• Handle customer inquiries related to industrial machinery, tools, spares, service requests, and warranties.
• Register service calls, complaints, and breakdown requests; coordinate with service engineers for timely resolution.
• Track service orders, AMC contracts, and preventive maintenance schedules.
• Coordinate with production, dispatch, and logistics teams for order status, delivery timelines, and installations.
• Prepare and share quotations for spare parts, consumables, and service jobs as per internal guidelines.
• Maintain accurate customer records, service histories, and documentation in ERP/CRM systems.
• Follow up with customers to ensure service satisfaction and closure of complaints.
• Support sales and service teams with customer documentation, reports, and MIS.
• Ensure compliance with company service standards, SLAs, and safety guidelines.