Job Description
Full Stack Engineer
Locations: Hyderabad/Chennai/Coimbatore
Experience: 6-10 Years
Contract: 12 Months + Extendable
What You'll Do
• Build and ship features across the WFM platform and/or the broader contact center platform, working in close, continuous collaboration with the client's internal engineering team.
• Participate actively in design discussions and delivery planning, not just implementation - this MVP is explicitly designed to involve engineers in shaping the product, not just coding to spec.
• Build and consume integrations with Amazon Connect (call volumes, agent performance metrics, real-time status, scheduling data) to power WFM functionality.
• Develop cloud-native services and full stack components using modern patterns (containerized services, CI/CD, infrastructure-as-code where applicable).
• Work within a team held to data privacy and security standards consistent with GDPR, CCPA, and PCI DSS.
• Where background allows, contribute to contact center routing logic or voice/telephony components (Kamailio/FreeSWITCH) - flagged as a strong plus, not a baseline requirement for all 16 seats.
Required Experience
• 6–10 years professional software engineering experience, full stack (backend + frontend).
• Strong track record shipping production systems in cloud-native environments - AWS preferred; comfort with Kubernetes and Docker.
• Demonstrated ability to work directly with a client's internal team and participate in design/architecture conversations, not just execute tickets.
• Solid API design and integration experience - connecting to third-party or internal platform APIs (Amazon Connect experience a strong plus).
Strongly Preferred (Not Required for Every Seat)
• Prior Workforce Management (WFM) software development experience.
• Contact center routing development background.
• Voice/telephony development experience, specifically Kamailio or FreeSWITCH.
• Automation/test engineering experience, especially voice platform testing.