Job Description
Job Description
Qualifications
- Greet and seat guests warmly, ensuring comfort and satisfaction throughout their visit
- Present menus, take orders accurately, and serve food and beverages promptly with attention to detail
- Maintain table setup and cleanliness according to hotel standards and organizational guidelines
- Develop comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to provide informed recommendations
- Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
- Handle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating problem-solving abilities
- Adhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environment
- Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
- Support setup and breakdown for banquets, special events, and themed dining experiences
Qualifications
- Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification
- 1–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishment
- Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
- Strong attention to detail, organizational abilities, and time management skills to handle multiple tasks during peak service periods
- Demonstrated positive attitude, team spirit, and collaborative work ethic
- Proficiency in cash handling, billing procedures, and POS (Point of Sale) system operations
- Physical stamina to stand for extended periods and move efficiently throughout the service area
- Conflict resolution and problem-solving skills with the ability to handle challenging situations with empathy and professionalism
- Knowledge of food safety, hygiene standards, and service protocols
- Preferred: Multilingual abilities or experience with digital ordering systems
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