Job Description
Walk-In Drive for International Voice Process Fresher HCL Tech
Profile - Voice, customer service.
HCL Tech Hiring for US/UK Voice Process 06 May 2026 to 08 May 2026 Walk in directly.
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Interview Location: - HCL Technologies: -
A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Nearest Metro station Noida Sector 59
Work Location: Noida Sec 144/ Noida 126
Two Ways Cabs Available
Walk-in Date- 06 May 2026 to 08 May 2026
Timing- 11am-2pm
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
Please don't carry laptop while coming for interview
Contact Person- Urmika Shah Mehta