HCLTech is hiring for Team lead - International contact Center on 25th and 26th Sept 2026 Friday and

Job Description

HCLTech is hiring for Team Lead - International contact Center on 25th and 26th Sept 2026 Friday and Saturday (Inbound calls)

Walk-in Drive Details:

Date: 25th and 26th Sept ,2026 - Friday and Saturday

Location: HCLTech Navallur ETA 3 ,Sandhya Infocity next to VIVIRA MALL.

⏰ Time: 10AM - 2:30 PM

HR Contact Name: Judith

Please carry anyone Government ID proof.

Job Description International contact Center (Voice Process - Inbound calls)

Experience: 5+ years in Voice/Customer Service, with minimum 1 year of Team Handling experience

Qualification: Bachelor’s degree in any discipline

Key Responsibilities:

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• Lead, coach and motivate customer service advisors
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• Drive team KPIs across productivity, quality, customer experience and adherence
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• Conduct performance reviews, coaching and action plans
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• Handle customer escalations and ensure timely resolution
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• Ensure process, quality and compliance adherence
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• Support continuous improvement initiatives
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Preferred: Banking / Financial Services / Mortgage domain experience.

Candidates must be comfortable working in rotational shifts, including night shifts, weekends and public holidays.

Regards

Judith