Job Description
Healthcare Quality Manager
Lifetime Health Care Plus Pvt Ltd | Full-time | Bengaluru, Karnataka
Lifetime Health Care Plus is digital first healthcare company providing nursing, physiotherapy, and caregiving services. We're looking for a Healthcare Quality Manager to lead clinical quality, patient safety, and accreditation readiness for our operations.
What you will do
• Build and run the clinical quality management system across nursing, physiotherapy, and caregiving service lines.
• Lead incident investigation, root-cause analysis, and CAPA (corrective and preventive action) closure.
• Own NABH (or equivalent) accreditation readiness — documentation, SOPs, internal audits.
• Conduct clinical audits and field spot-checks for protocol adherence.
• Track quality KPIs (incident rates, audit scores, complaint resolution) and report to leadership.
• Manage infection control, biomedical waste, and safe storage/handling protocols for home-care settings.
• Ensure staff credentialing and mandatory certifications stay current and audit-ready.
What we are looking for
• 5-8 years in healthcare quality, clinical governance, or accreditation (NABH/NABL) roles.
• Hands-on experience with incident investigation and CAPA processes.
• Working knowledge of NABH standards and statutory healthcare compliance.
• Strong analytical, documentation, and communication skills.