HR Operations Specialist

HR Operations Specialist

About T-Mobile:

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America's supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

TMUS Global Solutions:

TMUS Global Solutions is a world-class technology powerhouse accelerating the company's global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

About the Role:

HR Operations at T-Mobile owns the employee lifecycle end-to-end pre-boarding and document validation, Employment Agreement (EA) generation, Aadhaar and statutory updates, onboarding coordination, no-show handling, separation and full-and-final (FNF) settlement, and insurance and transport benefits administration. As an HR Operations Specialist, you will manage this coordination directly: validating documents and profiles, generating and tracking agreements and acknowledgments, orchestrating day-one activities, and keeping employees, HR Operations, and vendors in sync across systems such as Workday, the payroll portal, and insurance and transport vendor platforms. You'll work closely with recruiters, payroll, benefits vendors, and cross-functional teams to make sure every employee has an accurate, compliant, and smooth journey from offer to exit.

We pride ourselves on encouraging a culture of collaboration, accountability, and transparency in all we do. Join us in embodying the spirit of the Un-carrier and make a tangible impact on every employee's experience!

What You'll Do:

• Review Workday profiles and validate pre-onboarding documents statutory documentation, PF and gratuity records, bank details, employment history, and general profile information ensuring all required forms are complete, accurate, and compliant before onboarding.
• Generate, review, and administer Employment Agreements (EAs) through Workday: verifying employment clauses, employee details, salary structure, notice period, signatory information, and compliance requirements; sharing agreements with employees; monitoring acknowledgements; following up for signed copies; validating uploaded documents; and closing tasks.
• Coordinate Aadhaar number updation activities on the date of joining through the Grant Thornton portal ensuring new employees receive login credentials, guiding them through profile access, verifying Aadhaar updates, and maintaining day-one checklists so payroll processing proceeds without delays.
• Coordinate the entire onboarding experience, including reception coordination, access cards, welcome kits, and technology setup, ensuring all stakeholders are aligned and every new hire has a smooth joining experience.
• Identify and manage no-show cases by validating day-1 attendance, coordinating with recruiters, updating Workday status, and informing payroll teams to remove non-joining employees from payroll submissions and prevent incorrect salary processing.
• Support employee separation activities keeping records of exit employees and sharing their details with the insurance and transport teams to delete records and stop benefits effective from the last working day.
• Administer insurance operations by sharing joiner and leaver information with the insurance vendor, coordinating benefit activations, validating invoices, monitoring vendor performance, and resolving employee benefit queries.
• Support the transportation team by sharing joiner and leaver information, and help employees enroll by registering them on the transport platform on their day of joining.
• Coordinate with stakeholders across recruiting, payroll, and benefits vendors to support employees throughout onboarding and benefits administration.
• Maintain accurate records and documentation across all HR Operations activities.

What You'll Bring:

• Bachelor's degree in Human Resources, Business Administration, or a related field, plus relevant work experience; or an equivalent combination of education and experience.
• Hands-on experience administering the employee lifecycle pre-boarding, onboarding, benefits, and separation.
• Working knowledge of HRIS platforms, ideally Workday, for profile review, document validation, and agreement administration.
• Understanding of statutory and compliance requirements PF, gratuity, and related employee documentation.
• Strong attention to detail and accuracy when validating documents, agreements, and employee records.
• Comfort coordinating across multiple stakeholders and systems to keep time-sensitive processes, like day-one activities and payroll cutoffs, on track.
• Strong problem-solving skills and a proactive approach to resolving employee-lifecycle issues onboarding, statutory compliance, benefits, and separation.
• Clear communication skills for effective collaboration with employees, recruiters, payroll, vendors, and cross-functional teams.

Must Have Skills:

• Experience administering HR Operations processes such as onboarding, Employment Agreement generation, or benefits administration.
• Experience working with an HRIS platform (e.g., Workday) for profile, document, and agreement management.
• Experience coordinating with external vendors or portals (e.g., statutory compliance portals, insurance or transport vendors).
• Strong organizational skills and the ability to manage multiple time-sensitive tasks accurately.

Nice-to-Have:

• Experience with payroll coordination or reconciliation processes.
• Familiarity with employee benefits administration, including insurance and transport programs.
• Experience resolving employee queries in a shared services or HR support environment.
• Relevant HR operations or HRIS certifications.
• Experience working in a fast-paced, high-volume HR shared services environment.