Infrastructure Support Specialist

Key Responsibilities

• Provide 24x7 operational support for the Edge infrastructure environment.
• Monitor Dell HCI nodes and Juniper network devices using enterprise monitoring tools to ensure optimal health, availability, and performance.
• Coordinate with Dell and Microsoft support teams to troubleshoot and resolve issues related to HCI infrastructure.
• Perform Dell hardware SBE (Solution Bundle for Enterprise) updates and Microsoft OS patching activities in accordance with maintenance schedules.
• Collaborate with local IT teams and external vendors to diagnose and resolve hardware-related issues.
• Manage and execute Incidents, Change Requests, and Service Tasks (SCTASKs) for Edge Operations through ServiceNow.
• Ensure timely resolution of operational issues while adhering to SLAs and organizational processes.
• Support infrastructure maintenance, troubleshooting, and operational activities to maintain service continuity.
• Participate in knowledge transfer and transition activities, taking ownership of additional Edge-related responsibilities as they are integrated into the operational scope.
• Maintain operational documentation and provide regular status updates to stakeholders as required.

Skills & Technologies

• Dell HCI Infrastructure
• Microsoft Windows Server Administration
• Juniper Networking Devices
• ServiceNow (Incidents, Changes, SCTASKs)
• Infrastructure Monitoring & Alert Management
• Hardware & Software Patching
• Vendor Coordination & Support Management
• Incident & Problem Management
• 24x7 Operations Support