Job Description
Role and Responsibilities
• Act as the first interface of Brick&Bolt's Commercial Business vertical — conduct outbound cold calling to key decision-makers, including HNIs, UHNIs, CXOs, business owners, and other stakeholders, to generate and qualify commercial construction leads.
• Own and hit/exceed weekly and monthly sales targets within assigned leads for commercial projects (offices, retail spaces, warehouses, and other commercial establishments).
• Conduct Customer Analysis and move leads (service requests) forward through the conversion pipeline.
• Manage Customer Engagement and Operations — ensure leads (service requests) are engaged throughout the sales life cycle, building trust and credibility with senior stakeholders and decision-makers.
• Be Process Oriented — take a data-centric approach and develop smart, efficient processes for an outstanding customer experience for high-value commercial clients.
• Track each opportunity/lead (service request) end-to-end and ensure related tasks are completed on time.
• Work closely with the Product team, sharing inputs to improve the interface for better customer support and experience.