IT COE Head

Job Overview:

We are seeking an experienced, strategic, and hands-on IT COE Head to scale our Global Capability Center (GCC) operations in India. Working in close partnership with US Executive Leadership and India Executive Leadership, the role holder will drive end-to-end technology infrastructure, cloud environments, enterprise security, and compliance. This role bridges global strategic vision with India operational capabilitiesacting as a trusted technology co-partner across both regions while building, mentoring, and leading high-performing IT teams locally. Vermont Information Processing

Key Responsibilities:

• Strategic & Global Alignment: Work in close partnership with US IT Leadership and India Leadership to align the India GCC technology roadmap, infrastructure strategies, and digital/AI initiatives with global enterprise goals.
• GCC IT Operations & Governance: Partner with India Executive Leadership to direct day-to day enterprise IT operations, infrastructure availability, service management, and end-user support across the GCC.
• IT Steering & Risk Management: Establish local IT governance, report on security KPIs, compliance posture, and technology risk metrics to executive leadership.
• Vendor & Asset Management: Oversee local IT procurement, cloud vendor relationships, software licensing, and hardware assets, driving cost optimization and efficiency. Cloud Infrastructure & Enterprise Systems
• Cloud Architecture: Oversee secure, scalable, and resilient cloud/multi-cloud platforms (AWS, Azure, GCP).
• Modernization & Migration: Lead infrastructure modernization programs, cloud migrations, containerization, and virtual machine management.
• Enterprise Tooling & AI Integration: Implement automated IT workflows, endpoint management (O365, Active Directory), and AI/ML-driven internal tooling to improve operational velocity.
• Reliability & DR: Ensure availability, continuous monitoring, and robust Disaster Recovery (DR) and business continuity strategies. Cybersecurity, Compliance & DevSecOps
• Security & Zero Trust: Enforce enterprise-wide Zero-Trust security frameworks, IAM controls, endpoint compliance, and data loss prevention (DLP) policies.
• Compliance Standards: Lead local execution and maintenance of security certifications and regulatory frameworks such as SOC1, SOC2, and data protection policies.
• Incident Response & SRE: Establish monitoring, observability and incident response frameworks to maintain low MTTR and proactive threat remediation. Vermont Information Processing Team Building & Stakeholder

Management:

• Team Leadership: Recruit, mentor, and manage a multi-disciplinary team spanning Cloud/Infra Ops, DevOps, IT Support, and Security.
• Cross-Functional Collaboration: Act as a key liaison between US stakeholders, local business leadership to ensure clear communication and smooth delivery.
• Required Qualifications & Experience:
• Experience: 1520+ years of total experience in IT infrastructure, enterprise cloud architecture, and technical management. Leadership Experience: Proven track record in a senior IT leadership role within a GCC, multinational organization, or SaaS Base product company.

Education:

• Bachelors degree in Computer Science, Information Technology, or a related field (Masters in Cyber Security or Management is a plus).

Technical Competencies & Expertise:

• Cloud & Infrastructure: Hands-on architecture and operational depth across AWS, Azure, and GCP environments.
• Security & Governance: Deep understanding of Zero-Trust architecture, Identity Access Management (IAM), SOC1, SOC2, and enterprise security stacks.
• Enterprise Operations: Active Directory, O365, MDM, ITIL-aligned ITSM processes, virtualization (VMware/Hyper-V), and patch automation.
• Emerging Technologies: Familiarity with AI/ML tools integration, workflow automation
• Certifications (Preferred): ITIL v3/v4 Foundation, Lead Auditor/Implementer, AWS Certified Solutions Architect, GCP Professional Architect/Machine Learning, or PMP.