Job Description
Exciting Opportunity Alert! HTC Global Services is hiring Junior NOC Engineers for one of our premium projects.
HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.
Role : Junior NOC Engineer
Location: Hyderabad
We are hiring a NOC Engineer to provide proactive, round-the-clock monitoring and Level 1 incident triage across our payment processing platforms and supporting infrastructure. The engineer is the tactical frontline of the operation: detecting, verifying, correlating, and escalating events fast and accurately, while protecting business continuity and meeting strict response SLAs
Tools & Technical Knowledge
Primary monitoring toolset (mastery expected):
- Zabbix — mandatory, primary infrastructure monitoring platform.
- AppDynamics (APM) — application performance monitoring.
- SolarWinds (Optional)
Supporting platforms (familiarity valued):
- Jira Service Management (JSM) and JSM Operations — ticketing, alerting, on-call.
- SolarWinds NTA, AWS CloudWatch, Oracle Exadata OEM.
- Awareness of the surrounding environment: payment switch, card management, payment gateway, and middleware components.
Environment context (for scale awareness):
- ~100 network CIs, ~500 server CIs, DCs in Abu Dhabi and Dubai, MPLS/private WAN, dual-ISP internet, Aruba wireless stack.
- Baseline volume: approximately 1,000 incidents per month.
Professional fluency in English (mandatory): Written and spoken, sufficient to run escalations, handover reports, and major-incident bridge calls.
Interested candidates please do share your updated CV to mentioning your Current CTC, expected CTC and notice period details.
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