Job Description
Role Overview: We are looking for a highly driven Key Accounts Manager - E Commerce
(Accounts- Blinkit, Amazon, Myntra, Flipkart )
Operations to support and streamline day-to day operations across multiple quick-commerce channels. The fundamental requirement for the role is strong Excel skills, along with attention to detail, and the ability to coordinate cross-functionally to ensure seamless process flow.
Key Responsibilities:
1. Reporting & Data Management
● Maintain and update daily/weekly performance reports - sales, sell-through, marketing etc
● Track sales, inventory, and order metrics across channels
● Support data-driven decision-making through accurate reporting
2. Cross-functional Coordination
● Liaise with merchandising, operations, PSC & marketing teams
● Ensure alignment across teams for smooth operations
3. Returns & Vendor Management
● Track returns (RTV & RTO) and coordinate resolution with channel partners
● Ensure timely closure of discrepancies and claims
● Maintain vendor communication for operational efficiency
4. Order Fulfillment & Logistics Coordination
● Ensure timely PO processing
● Work closely with Ops and logistics teams to ensure timely dispatch & track delivery
● Resolve operational issues related to delays, returns, and cancellations
5. Marketplace Operations
● Manage product listings across multiple quick commerce channels
● Ensure in sync with the catalog team for accurate cataloging, pricing, and product information updates
● Coordinate with internal teams for new product introductions and updates
● Support execution of marketing activations, promotions, offers, and new product initiatives