Learning Advisor, Technology

What Youll Be Doing (position summary):

The Learning Advisor, Operations Transition India serves as a facilitative role at CIBC India, guiding and enabling cross-functional teams through operational transitions. This position advances, manages, and continuously improves learning initiatives within the Sunrise Program for technology transition , ensuring alignment with organizational goals and evolving business needs. The consultant fosters a culture of learning, adaptability, and innovation by facilitating collaboration, knowledge sharing, and engagement across the organization, especially during Technology transitions.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• End-to-end management of learning and development initiatives related to technology transitions
• Facilitate workshops, training sessions, and meetings to support onboarding, cross-training, and career development for employees
• Guide cross-functional teams in identifying learning needs, designing solutions, and adopting new processes and technologies
• Lead the development, implementation, and maintenance of Learning Maps for onboarding, cross-training, and career development
• Identify opportunities for continuous improvement and automation within learning processes, leveraging technology to enhance scalability and efficiency
• Create and curate customized learning content for specialized business needs, including AI and automation training
• Develop and deliver communications to drive adoption, awareness, and engagement among employees and leaders
• Collaborate with internal stakeholders, business leaders, and subject matter experts to ensure learning solutions are relevant, effective, and measurable
• Utilize data and key performance indicators (KPIs) to monitor program effectiveness and report outcomes to stakeholders
• Establish and maintain strong business partner relationships with key Line of Business (LOB) leaders and Subject Matter Experts
• Participate in annual planning processes to identify key areas of growth and maintenance strategy, incorporating capacity and costs

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborate closely with business leaders, subject matter experts, and operational teams to design and implement effective learning solutions during transitions
• Build strong partnerships across departments (e.g., HR, IT, Operations, Business Lines) to ensure learning and development initiatives are aligned with organizational priorities and operational requirements
• Facilitate communication and knowledge-sharing between teams, fostering a culture of collaboration and continuous improvement
• Engage regularly with stakeholders to gather feedback, monitor program effectiveness, and drive adoption of learning initiatives
• Support cross-functional project teams by providing expertise in learning strategies, change management, and process optimization during transitions

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent is required to comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend process improvements to enhance operational efficiency and effectiveness

JOB DIMENSIONS:

• Scope of responsibility includes the design, delivery, and continuous improvement of learning programs supporting operational transitions across multiple business units
• Manages multiple concurrent learning initiatives, projects, and stakeholder relationships, ensuring timely and effective implementation
• Influences and supports a diverse employee base, including new hires, cross-functional teams, and leaders across the organization
• Responsible for monitoring and reporting on key performance indicators (KPIs) related to learning effectiveness, adoption, and business impact
• Acts as a facilitator and trusted advisor to cross-functional teams and stakeholders, ensuring successful adoption and integration of learning solutions during transition
• Contributes to annual planning, capacity assessment, and strategic execution for learning and development within the Infrastructure and Modernization Development Program

Experience: 7+ years of experience

Who You Are (skills/qualifications):

• Bachelors degree in Business, Human Resources, Education, Organizational Development, or a related field; MBA or relevant graduate degree preferred
• 7+ years of experience in program management, learning & development, operations transition, or related areas
• Proficiency in business reporting tools and platforms (e.g., Workday, CIBC Today, Workplace)
• Strong communication skills, including the ability to deliver clear presentations and facilitate discussions
• Demonstrated commitment to fostering a continuous improvement culture
• Leadership and team management capabilities, with experience guiding cross-functional teams
• Expertise in learning management and development of learning strategies
• Proven program management and relationship management skills
• Ability to take initiative and proactively address challenges
• Skilled in writing technical documents and creating impactful learning content

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.