Manager, Wealth Management Operations

How Youll Succeed (responsibilities):

Leadership and Team Development:

• Provide leadership and direction to employees by setting clear context, defining accountabilities, planning and delegating assignments and providing performance feedback and coaching in order to meet unit goals, objectives and deliverables.
• Manage the Performance Management & Measurement Process including developing Individual Development Plans; conducting interim and annual performance reviews and make recommendations for compensation (e.g. Annual Incentive Plan, Base Salary) to ensure operational efficiency
• Motivate, coach, train and provide development opportunities to ensure employees can perform at or above the necessary professional standards
• Monitor and assess employee output to measure progress against unit goals, objectives and deliverables to identify developmental needs of employees and develop action plans to improve performance
• Provide for the on-going professional development of staff by developing and implementing training and career development plans for continual growth
• Manage all staffing activities ensuring effective deployment of human resources; make decisions and/or recommendations for interviewing, hiring, terminations and transfers to ensure staffing, orientation and promotions are conducted effectively
• Oversee CIBCs Recognition Program within own operating unit to communicate program content, inspire employees and recognize/reward achievements of high performing employees
• Manage and oversee team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability

Operational Management and Process Improvement:

• Oversee department operations and productivity ensuring continuous process improvement for operational efficiency and profitability
• Manage production needs and activities including resource allocation, equipment (procurement and maintenance), workflow and system operations to ensure operational efficiency
• Participate in annual planning, analyzing trends and providing recommendations to ensure effective management of resources against volumes
• Manage, implement and monitor changes and new process/business which enhance the operations to ensure smooth implementation and any intended efficiencies are realized
• Identify opportunities for improving control processes and procedural adherence; make recommendations to support continuous improvement and cost containment
• Monitor, review and complete high level root cause analysis and develop action plans and recommendations to address any unit deficiencies
• Partner with the Continuous Improvement Leader to develop and implement plans to ensure effective and efficient operations of the unit
• Manage all complex high-risk issues and escalations of all issues/concerns, providing high quality resolution to ensure timelines and budget requirements are met
• Refine the measurement of key metrics which drive performance of unit to maintain service levels (e.g. resource allocation, capacity, tracking, volumes)

Relationship Management and Communication:

• Establish effective partnerships and business relationships to facilitate communication between operating units and resolve difficult or complex departmental issues
• Meet regularly with business partners to ensure that Service Level Agreements are in place with clients and are met or exceeded
• Conduct periodic review of stated and actual Service Level Agreements and performance; conduct a root cause analysis and develop recommendations and action plans as appropriate if inconsistent
• Establish effective communication lines to facilitate successful completion of goals and sharing of information (e.g. keep team updated on business goals, strategies, performance objectives, current issues/concerns, new procedures or changes)
• Conduct/lead meetings and formal presentations to provide information, resolve issues and concerns and communicate business goals as required
• Provide consultative services to internal business partners; liaise with and elicit cooperation from other departments within Global Operations to enhance service delivery
• Work with the Leadership Team to implement Global Operations strategies and ensure service excellence principles are achieved

Risk Management and Compliance:

• Manage departmental risk and ensure compliance with policies, procedures, and controls to minimize losses and support accuracy and completeness
• Ensure adherence to CIBC procedures, policies and guidelines ensuring audit, control and security checks are conducted according to established standards
• Monitor audit controls within the unit ensuring all non-compliant findings are identified, root cause analysis is completed, and resolution is in place to mitigate risk
• Oversee BCP readiness to ensure that all milestones are met
• Review and complete Key Compliance Reports (e.g. Quarterly Key Controls, Quality Management Controls) to ensure documented procedures, processes and policies are followed, trends analyzed to determine root cause and appropriate action taken to resolve issues/concerns; ensure Corporate Governance approval is received as required

Financial Management:

• Complete Financial Management activities, including forecasting and preparing annual budgets (e.g. revenue, expenses, resource management)
• Establish unit and transaction costs; control and monitor unit budgets and expenses to ensure that unit is operating within approved budget
• Review monthly results against plan and latest estimates to investigate and report variances
• Prepare and submit annual budgets that includes resource requirements to senior management for approval

CROSS-FUNCTIONAL RELATIONSHIPS:

• Key relationships with a wide range of internal CIBC employees, teams and departments (e.g. Internal Audit, Branches) at peer level and up to Senior Management/Director levels to share information, ensure compliance and operational efficiencies, present strategies, recommend solutions and resolve issues
• Occasional contact with external Auditors to provide information to resolve compliance issues

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination

JOB DIMENSIONS:

• Leads and manages a large, complex Wealth Management Operations team, overseeing workflow, resource allocation, employee development, and operational performance to ensure seamless delivery of wealth management services and achievement of business objectives.
• Accountable for operational efficiency, risk management, compliance, budget planning, and continuous process improvement, while fostering a high-performance culture and maintaining strong relationships with internal and external stakeholder

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor's degree in business, Finance, Operations Management, or a related field; MBA or relevant graduate degree preferred
• Proven expertise in operations management and strategy development at a business unit or enterprise level
• 8+ years of progressive experience in financial services, preferably in operations or wealth management including leadership or senior strategic roles
• Professional or technical qualifications in operations, finance, or related disciplines are an asset
• Strong knowledge of industry regulations and compliance requirements
• Proficiency in English (written and verbal)
• In-depth knowledge of operational processes, procedures, and controls within Wealth Management or Financial Services
• Strong leadership, team management, and coaching skills, with the ability to motivate and develop staff
• Excellent communication, presentation, and relationship management skills for effective stakeholder engagement
• Advanced analytical, problem-solving, and decision-making abilities
• Proficiency with internal systems and relevant technology platforms (e.g., workflow management tools, financial systems)
• Strong organizational, time management, and planning skills to manage competing priorities in a fast-paced environment
• Knowledge of risk management, quality management, and process improvement methodologies

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