Job Description
Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH
HCL Tech Hiring for US/UK Voice Process 05 Sept 2026 & 06 Sept 2026 Walk in directly.
Walk in Timing- 11am-2pm
Interview Location: - HCL Technologies: -
HCL Tech - NSL Techzone Plot No 8, sector 144 Noida , Uttar Pradesh 201304
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
Please don't carry laptop while coming for interview
Contact Person- Urmika Shah Mehta