MS Dynamics 365 Administrator

Role: MS Dynamics 365 Administrator

Experience: 6-8 years

Relevant Experience: 3+ Years in Dynamics Admin role

Location: Mumbai

Essential Job Functions:

• Serve as the primary point of contact for Dynamics 365 end user support,resolving issues quickly and ensuring a smooth user experience
• Troubleshoot CRM configuration, workflows, plugins, business rules, and data issues, identifying root causes and implementing fixes
• Maintain and update Dynamics 365 configurations, including entities, fields, forms, views, dashboards, security roles, and business process flows
• Work within a complex Dynamics environment with custom logic, integrations, and Power Platform components, ensuring stability and consistency across teams
• Perform data maintenance and bulk operations using tools such as Data Import Wizard, Excel templates, or Power Automate to support accuracy and data integrity
• Support testing, documentation, and change management for enhancements, releases, and system updates
• Collaborate with cross functional teams to gather requirements, recommend solutions, and ensure CRM functionality aligns with business needs

Qualifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) or equivalent experience
• Microsoft Certified: Power Platform Fundamentals is a plus
• Experience administering Dynamics 365 Customer Engagement (Sales, Service,
• or related modules)

Technical Skills

• Proven experience administering Microsoft Dynamics 365 in complex or large-scale environments
• Strong troubleshooting skills across CRM configuration, workflows, plugins, integrations and related processes
• Handon experience with data import/export tools and data maintenance best practices
• Familiarity with Power Platform components (Power Automate, Power Apps, Dataverse)
• Familiarity with Zapier Zap automated workflow is a nice to have
• Ability to work effectively with distributed teams and manage cross functional communication
• Some familiarity with JavaScript, C#, or plugin development concepts is a plus (useful

for understanding customizations but not a core requirement for the role