Job Description
Job Title: CRM Platform Support Lead
Location: Gurgaon (Hybrid)
Experience: 5+ Years
Work Mode: Hybrid
Role Overview
We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform.
The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.
Key Responsibilities
- Manage daily operations and support of Microsoft Dynamics 365 CRM.
- Troubleshoot CRM issues and provide technical support to users.
- Handle incidents, service requests, and production issues.
- Manage CRM changes, updates, configurations, and deployments.
- Monitor CRM performance and identify areas for improvement.
- Work on data migration, data cleansing, data quality and security.
- Support CRM reports and dashboards.
- Work with business teams to understand requirements and provide CRM solutions.
- Manage CRM integrations with other systems.
- Maintain CRM technical documentation.
- Ensure CRM security, compliance, and data protection.
- Coordinate with vendors and manage SLA/service-related activities.
- Mentor and guide CRM support team members.
- Work closely with IT, business, and other technology teams.
- Participate in continuous improvement and CRM enhancement initiatives.
Must-Have Skills
- Microsoft Dynamics 365 CRM – 5+ years
- Strong Dynamics 365 CRM Configuration & Development
- Power Platform / Power Apps
- Power Apps Portals / Power Pages – Mandatory
- C# / .NET
- Plugins
- SSIS
- Azure Cloud – Mandatory
- SQL Server / SQL
- Web Services / API development
- Logic Apps / Function Apps / Web Apps
- MVC & multi-tier architecture
- Azure DevOps – Good to have
- Agile methodology – Good to have
Good to Have
- Experience in Health Insurance / Insurance domain
- NoSQL database knowledge
- Team mentoring / technical leadership experience
- Strong stakeholder management skills
Ideal Candidate
Someone who has strong Dynamics 365 CRM technical + production support experience, can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team.
Important: Ye role pure D365 Developer role nahi hai. Isme CRM Support + Technical + Team Lead/Platform Management ka combination chahiye.