Job Description
Role: Networking SI
Location: Pune/Bangalore/Chennai
Experience: 6-12 Years
Must-Have
Role & Responsibilities: -
- Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
- Monitor infrastructure
- Identify problems and errors
- Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
- Report and escalate issues to 3rd party vendors if necessary.
- Network L1 Eng to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
- Provide telephonic support to clients when required and update the relevant systems as per standard process
- Perform the necessary hand over procedures in cases where shift work is required.
- Must have good process knowledge about Incident Management Change & Vendor engagement process
- To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and postproduction issues.
- To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
Technical Requirement: -
- Monitoring Tool Exp (Mandate)- Spectrum, Solar Winds, HP NNMi etc
- Strong knowledge Switching & Routing / LAN, WAN internet and intranet network troubleshooting.
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Good networking protocols and standards such as TCP/IP, OSI, UDP, Layer2(VLANS, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP) WAN technologies (IPsec, VPNs, MPLS, Qos)
- Troubleshoot various issues like Link down, packet drops, Link flapping ect
- Knowledge of redundant protocols HSRP, VRRP and GLBP.
- L2 Security: MAC, ACL, Port Security, VLAN, VTP, STP, RSTP. Knowledge on working with wireless LAN Controller’s, Cisco Meraki, Cisco AP’S, Standalone AP’S.
- Implement and manage effectiveness of Incident, Service Request, Change management processes for the service area
Good-to-Have
CCNA /CCNP Certification is a must
Role descriptions / Expectations from the Role
1 Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
Monitor infrastructure
2 Monitor infrastructure
3 Report and escalate issues to 3rd party vendors if necessary.
4 Network L1 Engineer to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
5 Perform the necessary hand over procedures in cases where shift work is required.
6 Must have good process knowledge about Incident Management Change & Vendor engagement process