Job Description
Designation - Product Support
Experience - 2+ Years
Location - Pune
Mandatory Technical Skills
- 2+ years of Technical Support / Product Support / Software Support experience (Preferably SaaS)
- Experience with customer-facing application support
- Hands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTML
- Experience working with ticketing/CRM tools (Salesforce preferred)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
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