Job Description
Program Director – GCC Delivery & Operations (Build-Operate-Transfer) | Kolkata, India (On-site)
We are a global technology and digital services company with a multi-decade track record delivering IT services, digital transformation, and business process solutions to enterprise clients across North America, Europe, and Asia. We have a growing Global Capability Centre (GCC) practice, partnering with large multinational enterprises to build, scale, and operate dedicated shared-services and delivery centres — spanning Finance & Accounts, HR, IT, Legal, and Marketing. We are actively expanding our GCC delivery leadership bench in India and are building a pipeline of senior leaders for upcoming large-scale, multi-function GCC engagements, including Build-Operate-Transfer (BOT) mandates.
About the Opportunity
We are building a pipeline of senior delivery executives for upcoming large-scale GCC engagements based out of Kolkata — including flagship BOT mandates involving greenfield, multi-function setups for global enterprise clients. These engagements involve consolidating dispersed support functions from 10+ geographies into single, centralized, AI-enabled shared services centres. We're looking to connect with senior leaders who can take full ownership of such an engagement — from Day 1 build through steady-state operations and, where applicable, a structured transfer of ownership to the client.
What This Kind of Role Typically Owns
- Full P&L and client relationship ownership at Board level
- Building the GCC from scratch — talent, infrastructure, and org design
- Process standardization and ERP/automation adoption
- Governance, risk, and compliance
- BOT transfer execution, where applicable
What We're Looking For
- 22-25 years of experience, 10-12+ years leading a GCC or shared-services P&L (200+ FTEs)
- Proven Build-Operate-Transfer or large managed-services delivery track record
- C-suite/Board-level client management experience
- Post-merger/integration experience
- Multi-platform ERP exposure and RPA/AI-GenAI sponsorship