Job Description
🚀 We're Hiring | Customer Success Manager – Networking
We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
Location: Hyderabad (Work from Office)
We're looking for professionals who have experience in:
✅ Managing enterprise customer relationships in IT Infrastructure environment
✅ Project Management, Service Delivery, or Customer Engagement
✅ NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
✅ Driving customer onboarding, service adoption, renewals, and customer satisfaction
✅ Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
✅ Working with enterprise customers and executive stakeholders
Preferred Background:
- 5–8 years of experience in Project Management, Service Delivery, or Customer Success
- Experience with System Integrators (SI) or Managed Services organizations
- Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
- Excellent communication and stakeholder management skills
If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
- Please share your updated resume or connect with me directly to know more about this opportunity.