QA Manager

As the QA Manager you will be responsible for the end-to-end Quality Engineering (QE) strategy for our Retail Net and Mobile Banking platforms. Unlike the Lead SDET role, this position involves direct people management, including hiring, performance reviews, and career development for a team of SDETs and QA Engineers.

• Team Development: Lead, mentor, and manage a team of SDETs and QA Engineers. Drive performance management, talent retention, and career pathing.
• Resource Planning: Manage resource allocation across multiple squads, ensuring optimal utilization and skill-to-task mapping.
• Recruitment: Lead the hiring process for the QE division to scale technical capabilities in automation and cloud-native testing.
• Test Strategy & Roadmap: Define and implement the long-term QE roadmap for Digital Banking, aligning it with the overall Engineering strategy.
• Efficiency & Quality Initiatives: Drive organization-wide quality initiatives focused on Efficiency Gains, Shift-Left testing, and Cost Optimization.
• Metrics & Reporting: Establish and govern KPIs/SLAs. Provide executive-level reports and actionable insights using JIRA, Zephyr, and custom dashboards.
• Process Engineering: Define and refine QE processes in a SAFe Agile environment to improve velocity without compromising banking security.
• BFSI Knowledge: Provide leadership across complex banking domains (UPI, Payments, Wallets, Onboarding, Loans, and Investments).
• Automation Strategy: Overlook the transition from manual to Automation-First testing. Provide architectural guidance on SDET and TDD frameworks.