Job Description
Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter- sProvide constructive feedback and coaching to agents to improve performanc
- eIdentify gaps in communication, process adherence and customer handlin
- gPrepare and maintain quality reports, dashboards and analysis for leadershi
- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
- d:
Graduate in any str - eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc
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