Job Description
We’re Hiring ||
Manager – Quality
||
International E-Commerce Process (North America)
Location:
Jaipur Working Days:
5 Days a Week Shift:
Rotational
Key Responsibilities:
Lead the Quality function for the International E-Commerce vertical Drive quality frameworks, audits, calibrations, and governance Analyze performance data to identify improvement areas and implement action plans Partner with Operations & Training teams to improve CSAT, FCR, and KPIs Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures Mentor and develop the Quality team to achieve business goals Ensure compliance with client and organizational standards
Desired Candidate Profile:
Proven experience in Quality leadership role in International BPO/E-Commerce process Strong understanding of Quality tools, Six Sigma methodologies (preferred) Excellent stakeholder management and client communication skills Strong analytical and data interpretation skills Experience managing North America clients/processes preferred Ability to work in North America shifts
Manager – Quality
||
International E-Commerce Process (North America)
Location:
Jaipur Working Days:
5 Days a Week Shift:
Rotational
Key Responsibilities:
Lead the Quality function for the International E-Commerce vertical Drive quality frameworks, audits, calibrations, and governance Analyze performance data to identify improvement areas and implement action plans Partner with Operations & Training teams to improve CSAT, FCR, and KPIs Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures Mentor and develop the Quality team to achieve business goals Ensure compliance with client and organizational standards
Desired Candidate Profile:
Proven experience in Quality leadership role in International BPO/E-Commerce process Strong understanding of Quality tools, Six Sigma methodologies (preferred) Excellent stakeholder management and client communication skills Strong analytical and data interpretation skills Experience managing North America clients/processes preferred Ability to work in North America shifts
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