Job Description
Job Description
We are looking for a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital. Key Responsibilities • Lead hospital-wide quality improvement and patient-safety initiatives. • Drive compliance with NABH/NABL/JCI and other applicable standards. • Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards. • Coordinate internal audits, accreditation assessments, gap assessments and corrective actions. • Identify process gaps and lead structured improvement projects. • Promote innovation, digitalisation and evidence-based process improvements across departments. • Facilitate root-cause analysis, CAPA and continuous improvement initiatives. • Train teams on quality systems, patient safety and process excellence. • Prepare quality reports and present key insights to senior leadership. What We're Looking For • Graduate/Postgraduate in Healthcare Management, Quality, Hospital Administration or a related discipline. • Relevant experience in hospital quality, accreditation or process excellence. • Strong understanding of NABH/NABL/JCI frameworks and quality tools. • Experience in audits, RCA, CAPA, KPI monitoring and improvement projects. • Strong analytical, project-management and stakeholder-management skills.