Job Description
Role Purpose
To lead and drive collections performance for the Personal Loan and Business Loan portfolio across Bucket X and Bucket 1 for the Bihar (Patna) region, ensuring roll-back targets, minimizing flow-through to higher buckets, and managing a team of collection executives/tele-callers/field agents and collection agencies.
Key Responsibilities
- Own end-to-end collections performance (resolution %, roll-back, flow rates) for PL/BL portfolio in Bucket X and Bucket 1 across the Patna/Bihar region.
- Manage and drive productivity of in-house collection team and third-party collection agencies (DCAs) operating in the region.
- Monitor daily/weekly collection trends, bucket-wise flow and roll-rate MIS; take corrective action to control slippage into higher buckets (Bucket 2+).
- Ensure adherence to RBI/company collection guidelines, fair practice code, and code of conduct during recovery efforts.
- Conduct field visits, customer contact audits, and joint calls with team members to strengthen ground-level collection efficiency.
- Drive tele-calling and digital collection channel effectiveness (SMS, IVR, payment links, etc.) for early bucket recovery.
- Recruit, train, and manage performance of collection executives/field officers within the region.
- Coordinate with credit, risk, and operations teams for portfolio quality feedback and early-warning signal management.
- Manage agency empanelment, incentive structures, and agency performance reviews within Bihar.
- Ensure timely and accurate reporting of collection MIS, PTP (promise-to-pay) tracking, and settlement/restructuring cases as per policy.
- Handle escalations, customer grievances, and legal/compliance matters related to collections in the region.
About this job listing
This job opportunity is provided through our
external job listing network. MyJobAlerts helps
you discover job opportunities and redirects you
to the original listing to apply.